COVID-19: Our Response to Customers
Site Updated: Wednesday, November 11, 2020 12:16PM MST
As the COVID-19 pandemic continues to impact us all, the health and well-being of CoorsTek employees, customers, and business partners continues to be our top priority. We are committed to providing our customers with the most current information about changes to our policies and procedures. In addition to issuing weekly communications, we will be updating this site regularly with current information. Please continue to check this page for immediate updates.
Customer Letter November 5, 2020:
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As a key and valued supplier to CoorsTek, it is imperative you recognize the critical nature of your business with us. The goods and/or services you supply enable CoorsTek to support the critical infrastructure industries of the United States and other businesses worldwide.
Please refer to this document for further information and guidance.
Essential Manufacturing Company Letter to Suppliers (70 KB, PDF)
FREQUENTLY ASKED QUESTIONS
Are CoorsTek facilities still in operation?
Yes. CoorsTek facilities worldwide are open and operational at this time. This includes locations that have been designated as shelter-in-place communities, as we are considered an essential critical infrastructure business.
What is a "Critical Infrastructure Business"?
According to the U.S. Department of Homeland Security Cybersecurity & Infrastructure Security Agency, "functioning critical infrastructure is imperative during the response to the COVID-19 emergency for both public health and safety as well as community well-being. Certain critical infrastructure industries have a special responsibility in these times to continue operations."¹
Based upon guidance issued in the March 19 memo issued by the U.S .Department of Homeland Security, CoorsTek has determined that our business and manufacturing facilities are essential to the continued viability of the critical infrastructure of the United States. Our determination is based on the fact that CoorsTek is engaged in several critical infrastructure industries. Learn more about CoorsTek Essential Critical Infrastructure Offerings
EUROPEAN UNION OPERATIONS
As of this writing, there are no restrictions on industrial/manufacturing operations in countries where we operate in the European Union.. Click through to the links below for the latest government information on COVID-19 throughout this region:
OPERATIONS IN THE UNITED KINGDOM AND SCOTLAND
Consequent to the guidance issued by the Government of the United Kingdom (UK), CoorsTek manufacturing sites will remain operational. Visit the UK Government Guidance page for more information. Based upon guidance from the Scottish Government issued on March 25, 2020 CoorsTek has determined that our business is part of supporting essential services with supplying health and medical industry and other critical national infrastructure sectors such as energy, communications, telecommunications, and chemicals.
Based upon guidance from the Office of the Premier, CoorsTek has deemed its operations essential in Paris, ON. Visit the Ontario List of Essential Workplaces page for more information.
On Tuesday, April 7, 2020, Japan issued a state of emergency declaration that targets seven prefectures, including two CoorsTek locations (Hadano facility and Tokyo sales office). However, this declaration has no impact on our operations or ability to serve customers at this time.
What is CoorsTek doing to protect workers and other business partners from contracting COVID-19?
In order to protect our employees and patrons, CoorsTek has implemented stringent and consistent protocols throughout our facilities worldwide in line with guidance from the World Health Organization.
We operate our business in line with safe social distancing practice and follow health and safety requirements of national authorities in countries where we operate, including (but not limited to), guidance issued by the US Centers for Disease Control, the United Kingdom Public Health Guidelines, and guidance issued by the government of Scotland.
CoorsTek specific COVID-19 protocols include:
- Restricting non-essential visitors and issuing essential visitor guidelines and monitoring procedures
- Restricting all non-essential travel
- Implementing strict quarantine and “stay at home if you’re sick” policies for any exposed or unwell employees
- Limiting meetings and in-person interactions, and social distancing protocols
- Personal hygiene procedures
- Limiting access to common areas and entrances
- Daily temperature monitoring of all employees entering facilities
- Issuing work area disinfecting guidelines
- Providing regular updates to employees and their families via video, email, web content and distanced meetings with supervisory personnel.
How will CoorsTek respond in the event of a confirmed or suspected COVID-19 case at a CoorsTek facility?
In addition to precautionary measures, CoorsTek has developed plans to handle cases of diagnosed or suspected infections on a case-by-case basis, and in line with local government requirements. At a minimum, affected work areas are vacated for three hours for cleaning and disinfecting. Employees identified as being in close contact will be asked to self-quarantine for a minimum of 14 days from the time of last close contact (as defined by the US Centers for Disease Control). Our primary goal is to protect the health of our employees while working to maintain operations.
CoorsTek takes a systematic and proactive approach to Business Continuity Planning (BCP), and continually considers the best ways to effectively respond to potential events. As part of our BCP, we evaluate our inventory and alternate manufacturing options to provide resilience and continuity. Both in times of growth and uncertainty, our vertically integrated manufacturing and global footprint allow us to provide unparalleled service to our customers worldwide.
Is CoorsTek experiencing any supply chain disruptions due to COVID-19 that might affect the ability to deliver orders?
As of this writing, we have experienced minimal disruptions due to COVID-19 affecting our ability to fulfill confirmed orders, and are currently notifying impacted customers. We have also seen some delays in our international shipments that may affect when orders are received. As CoorsTek becomes aware of these delays, we will advise customers as necessary so they can plan accordingly.
To date, we have only experienced minimal disruptions to our supply chain, but these disruptions have not caused production delays. We have issued a letter notifying our suppliers of the critical nature of their continued business with CoorsTek. A copy of this letter can be viewed here.
CoorsTek is a vertically integrated manufacturer with over 30 facilities throughout North America, Europe, and Asia. With vast manufacturing capabilities and flexible operations, CoorsTek is committed to meeting our customers' needs throughout this difficult period. We will be continually updating our site with the latest information on our response to COVID-19. Please check this page regularly for immediate updates.
I also work for a critical infrastructure business, and I can't meet my customers' demands due to supply chain issues. Can CoorsTek help?
CoorsTek may be able to help with your technical ceramic component needs. Please contact us to discuss your project.
Where can I get more information?
Please send any inquiries regarding our COVID-19 response or other questions regarding your business with CoorsTek to our Customer Engagement Center, or contact your account representative.